Quality & Strategy

Quality Statement


Quality Driven Innovation


Regional Quality Leader With Global Perspective


Quality Assurance of Core Processes To Produce Value Added Service Delivery, Customer Satisfaction and Organisation Satisfactio


1. Coordinate the implementation of UKM Quality Life cycle and comprehensive continuous improvement to foster a culture of quality among its citizens.
2. Ensure quality and recognition of study programmes through audit and benchmarking
3. Ensure the Quality Management System is internalised by the citizens of UKM
4. Improve the quality of core processes and service delivery through the development of internal standard, customer feedback and stakeholder systems