Quality Driven Innovation.
Regional Quality Leader With Global Perspective.
Quality Assurance of Core Processes To Produce Value Added Service Delivery, Customer Satisfaction and Organisation Satisfaction.
| 1. | Coordinate the implementation of UKM Quality Life cycle and comprehensive continuous improvement to foster a culture of quality among its citizens. |
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| 2. | Ensure quality and recognition of study programmes through audit and benchmarking. |
| 3. | Ensure the Quality Management System is internalised by the citizens of UKM. |
| 4. | Improve the quality of core processes and service delivery through the development of internal standard, customer feedback and stakeholder systems. |